Terms of service

By placing an order with Daisy Mud Pie, you agree to the following terms and conditions:

Order Confirmation and Payments

All orders require either a deposit or full payment to be confirmed. The balance must be paid in full the day before or at the time of collection or delivery.

Changes and Cancellations

If you need to change the date of your cake order and this does not fit within our business schedule, or if you need to cancel your order, please note that the deposit is non-refundable. However, if you provide more than two weeks’ notice, you may reschedule your order, and the deposit will be transferred to the new booking.

Photography and Social Media

We reserve the right to take photos of your cake during the creation and decoration process. These photos may be shared on our social media platforms. If you would like a professional photo of your cake, we can provide this upon request. Please note that we do not publish or share photos of your cake before it has been collected.

Design Changes

Last-minute changes to the cake design, including complete design alterations, color adjustments, topper changes, or flavor modifications, may not always be possible.

If you provide reference images that are not our own designs, we will interpret the design in our style, and your final design will be confirmed in writing. Please ensure you are happy with the design description, as this will be the basis for your final cake. To ensure expectations are met, we recommend selecting a design that we have previously created.

Color and Design Limitations

While we always strive to match the colors and design as closely as possible to your request, edible food colors and icing may not always perfectly align with your color scheme. We will do our best to match, but please note that some color variations are unavoidable.

Allergens

Our kitchen works with a variety of ingredients, including all 14 main allergens. While we take precautions, we cannot guarantee that cross-contamination will not occur. Allergen information will be provided on your cake box, with ingredients and allergens listed in bold to help you make an informed decision about whether the product is suitable for you.

Force Majeure

Daisy Mud Pie will not be held responsible for delays or failure to deliver due to circumstances beyond our control, including but not limited to acts of God, natural disasters, pandemics, strikes, or issues with third-party suppliers.

Liability Disclaimer

Once the cake has been collected or delivered, it is the customer's responsibility to ensure it is kept in proper condition. Daisy Mud Pie is not liable for any damages, accidents, or allergic reactions that occur once the product is in the customer's possession.

Intellectual Property

All cake designs, logos, and recipes are the intellectual property of Daisy Mud Pie and are protected by copyright law. Any reproduction, distribution, or use of these designs without prior written consent is prohibited.

Late Payment

Please ensure your payment is made on time, as failure to do so may result in your cake not being delivered or produced.

Right to Refuse Service

Daisy Mud Pie reserves the right to refuse service to any customer for any reason, including but not limited to unreasonable requests, offensive behavior, or failure to meet our terms and conditions.

Amendment of Terms

Daisy Mud Pie reserves the right to update or amend these terms and conditions at any time. Any changes will be communicated to customers and will be effective immediately upon posting.